Safety and Security Officer

The Safety and Security Officer enforces College parking and traffic regulations, provides directions and information, and assists students, faculty, staff and visitors to campus by providing directions, answering questions, completing incident reports, and responding to concerns, all while providing good customer service with timely and friendly responses. In addition, the Safety and Security Officer, conducts regular vehicular and foot patrols and responds to emergency and non-emergency situations. The officer will provide guidance and direction to the contracted security officer when relevant. Hours are Monday through Thursday 6-10pm, and Sunday 1-9pm.

• Demonstrates IWCCâ??s core mission, vision and values
• Maintain a safe and secure campus environment for students, faculty, staff, and visitors by regularly patrolling the campus primarily on foot but also in a patrol vehicle.
• Promote a positive image of the College by providing exceptional, friendly, and helpful customer service to students, staff, faculty, and visitors.
• Respond to phone calls and texts in a prompt and friendly manner.
• Respond to emergency and non-emergency situations on campus promptly and appropriately; must know, understand, and execute emergency response to a variety of situations, including weather and fire; must know, understand, and facilitate Standard Response Protocol (SRP) for an active shooter or other campus emergencies
• Respond to violations of college policies and regulations in an appropriate manner, and then report such violations to the Director of Safety and Security via an incident report; provide proactive and friendly service to help people avoid violations whenever possible; apply appropriate and sanctioned techniques to diffuse and de-escalate situations when such occasions arise.
• Observe and respond, when necessary, to unauthorized or suspicious persons or activities within the campus community.
• Enforce College parking and traffic regulations, which includes issuing traffic and parking citations.
• Check doors and locks for proper operation; secure and lock/unlock buildings as directed; unlock office doors at the request of faculty and staff members
• Conduct area checks, visual surveys, and patrol for potentially dangerous or unsafe areas, building, or conditions. (e.g., inoperative lighting, unlocked doors, insecure stairway railing, etc.), routinely inspect AEDâ??s, identifying hazards and making on-the-spot corrections if possible or reporting the conditions to the appropriate person/department
• Accurately and professionally document campus incidents involving possible criminal activity and other daily activities on both an incident and daily log activity report
• Investigate incidents and motor vehicle accidents on the camera system to determine what happen
• Respond to fire panel system alarms and elevator problems
• Work effectively and efficiently with outside Law Enforcement and Fire Officials
• Provide escorts to any person on campus who requests one
• Jump start vehicles with a power pack and assist stranded motorist
• Document all lost and found property. Also, the release of said property to the correct owner
• Assist the HR Director and Vice President of Safety and Security with potentially volatile situations involving both employees and prospective employees
• Provide assistance as requested with any terminated employee to ensure they leave the college premises in a prompt and orderly manner
• Other duties as assigned
• Comprehends and understands the colleges parking rules and regulations
• Comprehends and understands the safety and security training manual

• High school diploma or equivalent required; some college is beneficial and a plus
• Experience or background in law enforcement and/or security work is beneficial
• Able to respectfully follow directives and orders from supervisors
• Experience with Standard Response Protocol (SRP) active shooter response plans is beneficial
• Experience or background in law enforcement and/or security work is beneficial
• Experience with camera surveillance systems is beneficial
• Experience with lost and found property is beneficial
• Experience that demonstrates sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students
• Experience with an integrated parking program with computer generated citations/parking permits is beneficial
• Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration
• Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output
• Excellent customer service skills required with the ability to deescalate situations
• Proficient use of Microsoft Office products including outlook and word
• Ability to read, write and speak English fluently
• Ability to type on the computer an articulate and complete incident report
• Professional in communications, appearance, relationships, positive attitude and responsiveness
• Ability to maintain strict confidentiality at all time
• Self-starter with the ability to perform with little or no direct supervision